FAQ

Where do you ship to?

We ship worldwide. Free shipping applies to all orders over $50 within Australia. International shipping rates are calculated at checkout.

 

How long does delivery take?

Australian orders typically arrive within 5-10 business days. International orders may take 10-20 business days depending on your location.

 

What is your returns policy?

We offer hassle-free 30-day returns. If you are not completely satisfied with your purchase, contact us within 30 days of delivery and we will arrange a return or exchange.

 

Are your products authentic European designs?

Yes. Every piece in our collection is sourced directly from European manufacturers and artisan workshops. We do not sell replicas or imitations.

 

Can I track my order?

Yes. Once your order ships you will receive a tracking number via email so you can follow its journey to your door.

 

How do I care for my lighting fixtures?

Care instructions vary by product and are included with each item. As a general rule, avoid harsh chemicals and use a soft dry cloth for cleaning.