Frequently asked questions

How long does shipping take?

 

We offer free shipping on all orders. Delivery typically takes 7–14 business days. You will receive a tracking number by email as soon as your order is dispatched.

 

Do you ship internationally?

 

Yes. We ship to the United States, Australia, the United Kingdom, and Canada. All orders include free shipping regardless of destination.

 

What is your return policy?

 

We offer a 30-day return policy. If you are not completely satisfied with your purchase, contact us within 30 days of receiving your order and we will arrange a return or exchange. Items must be unused and in original packaging.

 

Are your lights compatible with standard fittings?

 

Yes. All ceiling and wall fixtures in our collection are compatible with standard E27 and E14 bulb fittings used across the US, Australia, and the UK. Product pages specify the exact fitting for each item.

 

Do your products come with bulbs included?

 

This varies by product and is clearly noted on each product page. Where bulbs are not included, we recommend the bulb type that best suits the fixture.

 

How do I track my order?

 

Once your order ships, you will receive a tracking email with a link to follow your delivery in real time.

 

I have a question not answered here — how do I get in touch?

 

We are happy to help. Reach us at hello@clartelle.com and we will respond within 24 hours.